bsok Terms & Conditions — Your Agreement With Us

These Terms are written in English and the English version shall prevail in the event of any inconsistency with any translated materials that may be made available for reference purposes. If you do not understand any provision of these Terms, you should seek independent legal advice before proceeding to use the bsok platform.

bsok reserves the right to amend, update, or replace these Terms at any time. When material changes are made, bsok will notify registered users via the email address associated with their account and will update the "Last Reviewed" date at the top of this document. Your continued use of the bsok platform after any change has been notified to you constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must discontinue your use of the platform and close your account.

These Terms should be read in conjunction with bsok's Privacy Policy and the Responsible Gaming Policy, both of which are incorporated into this agreement by reference. In the event of any conflict between these Terms and any other document published on the bsok platform, these Terms shall take precedence unless an explicit exception is stated.

1.1 Applicable Jurisdiction

bsok operates as an online entertainment platform accessible to players in Bangladesh. You are solely responsible for determining whether accessing and using online gaming services is lawful in your jurisdiction. bsok does not provide legal advice and makes no representation as to the legality of its services in any particular jurisdiction. By using the platform, you confirm that you have satisfied yourself that your use of bsok is lawful in the jurisdiction from which you are accessing it.

1.2 Language of Agreement

These Terms are drafted in English. All communications between bsok and its players — including account notifications, bonus terms, support responses, and legal notices — will be conducted in English. Players who prefer to communicate in another language may do so with the support team, but the English version of any document or communication shall be the authoritative version for the purposes of this agreement.

To be eligible to open and maintain a bsok account, you must satisfy all of the following conditions at the time of registration and on an ongoing basis throughout the period during which you hold an account:

• You are at least 18 years of age, or the legal age of majority in your jurisdiction if that age is higher than 18.
• You are legally permitted to participate in online gaming and sports betting in the jurisdiction from which you are accessing the platform.
• You are accessing the platform as a private individual in your personal capacity and not on behalf of any business, organisation, or third party.
• You are not a resident of any jurisdiction where online gambling is explicitly prohibited by applicable law.
• You are not a current employee, contractor, or immediate family member of an employee or contractor of bsok or any of its affiliated game providers, payment partners, or technology suppliers.
• You have not previously been self-excluded from the bsok platform or had your account closed by bsok for breach of these Terms.

2.1 Age Verification

bsok reserves the right to request documentary evidence of age at any point during a player's use of the platform. Acceptable forms of age verification documentation include a national identity card (NID), passport, or other government-issued photographic identification document. Failure to provide satisfactory age verification documentation within the time period specified in bsok's request will result in the temporary suspension of the relevant account pending verification. If verification confirms that a player is under 18 years of age, the account will be closed immediately, all bonuses will be voided, and any deposited funds will be returned to the payment method used for the original deposit after any applicable processing charges are deducted.

2.2 One Account Per Player

Each player may hold only one registered account with bsok. The opening of multiple accounts by the same individual — whether using different names, different email addresses, different mobile numbers, or different payment methods — is strictly prohibited and constitutes a material breach of these Terms. bsok employs technical and manual detection methods to identify duplicate accounts. Where duplicate accounts are identified, bsok reserves the right to close all associated accounts, void any pending or settled bonuses across all accounts, and withhold any winnings generated through the use of multiple accounts pending investigation.

2.3 Accurate Registration Information

You must provide accurate, current, and complete information when registering your bsok account, including your legal full name, date of birth, residential address in Bangladesh, email address, and mobile phone number. You are responsible for keeping this information up to date. bsok may verify the information you provide against third-party data sources or by requesting documentary evidence at any time. Providing false or misleading registration information constitutes a material breach of these Terms and may result in account closure and forfeiture of balances.

Account registration on the bsok platform is free of charge and open to eligible players across Bangladesh including residents of Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh. The registration process requires you to provide personal information and to create secure login credentials consisting of a username and password.

3.1 Account Security Obligations

You are solely responsible for maintaining the confidentiality of your bsok account credentials, including your username, password, and any one-time passwords (OTPs) sent to your registered mobile number for two-factor authentication purposes. You must not share your login credentials with any other person under any circumstances. bsok will never contact you to request your password — any communication purporting to be from bsok and asking for your password should be treated as fraudulent and reported to [email protected] immediately.

You must notify bsok immediately if you believe your account has been accessed without your authorisation or if your login credentials have been compromised. bsok can be contacted at [email protected]. bsok will not be liable for any losses arising from unauthorised account access where you have failed to maintain adequate security of your credentials or where you have shared your credentials with a third party.

3.2 Two-Factor Authentication

bsok operates a mandatory two-factor authentication (2FA) system using OTP verification to your registered mobile number for key account actions including login from unrecognised devices, withdrawal requests, and changes to account details. You must ensure that your registered mobile number is active, accurate, and accessible to you at all times. bsok will not be held responsible for delays in account access or transaction processing resulting from an inactive or incorrect mobile number on your account.

3.3 Account Statements and Transaction Records

bsok maintains a full record of all deposits, withdrawals, bets placed, and game results associated with your account. You can access your complete transaction history through the account dashboard at any time. bsok's records shall be the definitive record of all account activity in the event of any dispute. If you believe a transaction record is inaccurate, you must notify bsok in writing at [email protected] within 30 days of the transaction date. Claims submitted beyond this window may not be investigated.

All financial transactions on the bsok platform are conducted in Bangladeshi Taka (BDT). bsok supports a range of deposit and withdrawal methods specifically chosen for their relevance and accessibility to players in Bangladesh. Supported methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard.

4.1 Deposits

The minimum deposit amount on the bsok platform is ৳500. Deposits are credited to your bsok wallet in real time or within a maximum of three minutes for bKash, Nagad, and Rocket transfers made during normal operating conditions. bsok does not charge a fee for processing deposits, though your mobile banking provider may apply its own transaction charges which are beyond bsok's control.

All funds deposited into your bsok account must originate from a payment method that is registered in your own name. Deposits from third-party accounts — including accounts belonging to family members, friends, or business associates — are strictly prohibited. Where bsok identifies a deposit from a third-party source, the deposit will be reversed to the originating account and any activity conducted using those funds may be voided.

4.2 Withdrawals

Withdrawal requests may be submitted through your bsok account dashboard at any time. The minimum withdrawal amount is ৳500. Withdrawals to bKash and Nagad are processed within 15 to 30 minutes of request submission during standard operating hours. Withdrawals to bank accounts typically complete within one to three business days, subject to the receiving bank's processing schedule.

Before processing any withdrawal, bsok may require you to complete identity verification (KYC) if this has not already been completed on your account. Withdrawals will only be processed to a payment method registered in your own name. bsok will not process withdrawals to third-party accounts under any circumstances.

4.3 Withdrawal Conditions for Bonus Funds

Funds credited to your account as a bonus are subject to wagering requirements before they become eligible for withdrawal. The specific wagering requirements applicable to any bonus are detailed in the bonus terms published in the Promotions section of the bsok platform at the time the bonus is offered. It is your responsibility to review the bonus terms before accepting any promotional offer. Wagering requirements must be met in full using eligible games as specified in the relevant bonus terms; staking bonus funds on excluded games will not contribute to wagering progress.

4.4 Failed and Returned Transactions

In the event that a deposit transaction fails after funds have been debited from your mobile banking or bank account, bsok will investigate the transaction and, if confirmed as a failed deposit, will arrange a refund to the originating payment method within five business days. To report a failed deposit, contact [email protected] with the transaction reference number, transaction date and time, and the amount involved.

bsok offers a range of promotional bonuses to both new and existing players, including deposit match bonuses, free spin packages, enhanced cricket betting odds, and seasonal promotions aligned with the Bangladesh Premier League, IPL, T20 World Cup, Eid celebrations, and other key events in the Bangladesh calendar. All bonuses are subject to the specific terms published alongside the relevant promotion, which take precedence over this general section in respect of that specific offer.

5.1 General Bonus Conditions

• All bonus offers are available to players aged 18 and above only.
• Each promotional offer may only be claimed once per player, per household, per IP address, and per payment method unless the offer explicitly states otherwise.
• Bonuses cannot be transferred, exchanged for cash, or used in conjunction with other offers unless explicitly permitted in the specific bonus terms.
• bsok reserves the right to withdraw, amend, or extend any promotional offer at any time with reasonable notice to affected players.
• If bsok has reasonable grounds to suspect that a bonus is being abused — including through multi-accounting, exploitation of technical errors, or coordination with other players — bsok reserves the right to void the relevant bonus and any winnings derived from it, and to take further action as provided under these Terms.

5.2 Wagering Requirements

Bonus funds are subject to wagering requirements before they may be withdrawn as cash. Wagering requirements are expressed as a multiplier (for example, 30x means the bonus amount must be wagered thirty times in aggregate). The specific multiplier, eligible games, contribution rates, time limits, and maximum bet restrictions applicable to any bonus are published in the individual bonus terms. Players are strongly advised to read all bonus terms carefully before opting in to any promotional offer.

5.3 Expiry of Bonus Funds

Bonus funds that are not used within the time period specified in the relevant bonus terms will expire and be removed from your account automatically. Expired bonus funds cannot be reinstated. bsok accepts no responsibility for bonus funds that expire due to player inactivity or failure to meet wagering requirements within the specified time window.

The bsok platform offers sports betting (with a primary focus on cricket — BPL, Bangladesh Tigers internationals, IPL, T20 World Cup, and ICC events), live casino games, slots, crash games, and speciality games. Each product area operates under its own specific rules which are published within the relevant section of the platform. The general rules in this section apply across all product areas unless superseded by specific product rules.

6.1 Betting Currency and Minimum Stakes

All bets and game stakes on the bsok platform are placed and settled in Bangladeshi Taka (BDT). The minimum stake for sports betting markets is ৳50 per selection. The minimum stake for casino games varies by game and is displayed in the game lobby before you enter any game. Stakes cannot be amended or cancelled once a bet has been confirmed or a game round has commenced.

6.2 Errors and Technical Malfunctions

In the event of a technical malfunction, system error, or data feed failure that affects the display or settlement of bets or game results, bsok reserves the right to void any affected bets and return stakes to the relevant accounts. bsok will not honour bets or game outcomes that have been affected by a technical error, even if those outcomes were displayed as settled winnings prior to the error being identified. bsok's records of all transactions and game outcomes shall be the definitive reference in any dispute arising from a technical malfunction.

6.3 Results and Settlement

Sports betting markets are settled based on the official results published by the relevant governing body (for example, the Bangladesh Cricket Board for BPL matches, the ICC for international fixtures). Where an official result is delayed, amended, or subject to dispute by the governing body, bsok reserves the right to delay settlement of affected markets until the matter is resolved. bsok will endeavour to settle all markets within 24 hours of the official result being published.

The following conduct is strictly prohibited on the bsok platform. This list is not exhaustive — bsok reserves the right to determine, at its reasonable discretion, that conduct not explicitly listed below nonetheless constitutes a violation of these Terms where that conduct is dishonest, harmful, or inconsistent with fair and legitimate use of the platform.

• Opening more than one account on the bsok platform, whether using the same or different personal details, email addresses, mobile numbers, or payment methods.
• Using a false identity, someone else's identity, or fabricated documentation to register or verify an account.
• Accessing or attempting to access the bsok platform if you are under 18 years of age.
• Exploiting software errors, system malfunctions, pricing errors, or any technical vulnerability in the bsok platform for financial gain.
• Using automated software, bots, algorithms, or artificial intelligence tools to interact with the bsok platform, place bets, or play casino games.
• Collusion with other players to gain an unfair advantage in any casino game or sports betting market.
• Engaging in matched betting, arbitrage betting, or any other betting strategy specifically designed to exploit promotional bonuses or guaranteed-profit scenarios at bsok's expense.
• Depositing funds derived from illegal activity or using the bsok platform for money laundering, fraud, or any other criminal purpose.
• Harassing, threatening, or abusing bsok's customer support staff or other players on any communication channel associated with bsok.
• Attempting to reverse, chargeback, or dispute legitimate transactions with your payment provider after those transactions have been processed in accordance with these Terms.

7.1 Consequences of Prohibited Conduct

Where bsok identifies or reasonably suspects that a player has engaged in prohibited conduct, bsok may take any or all of the following actions without prior notice: suspend or permanently close the player's account; withhold some or all of the account balance pending investigation; void some or all bets, game results, or bonuses associated with the account; report the matter to relevant law enforcement or financial crime authorities; and pursue civil legal action to recover losses caused by the prohibited conduct.

bsok's determination as to whether prohibited conduct has occurred will be based on all available evidence including transaction records, account data, device fingerprinting data, IP address logs, and betting pattern analysis. bsok's determination in such matters is final, subject to any applicable legal rights you may have under the laws of your jurisdiction.

Either you or bsok may close your bsok account at any time, subject to the conditions set out in this section. Closing your account does not extinguish any obligation, liability, or right that arose prior to the date of closure.

8.1 Voluntary Account Closure

If you wish to close your bsok account voluntarily, you may do so by contacting [email protected] from the email address registered on your account and requesting closure. bsok will process your closure request within five business days. Before your account is closed, any remaining real-money balance (excluding bonus funds that have not met their wagering requirements) will be refunded to your registered payment method. Voluntary account closure does not remove your transaction history from bsok's records, which are retained in accordance with bsok's Privacy Policy.

8.2 Closure for Responsible Gaming Purposes

Players who wish to close or suspend their account for responsible gaming reasons — including those who feel that gambling is having a negative impact on their finances, relationships, or wellbeing — may request a self-exclusion through their account dashboard or by contacting [email protected]. Self-exclusion imposes a minimum six-month account suspension. During a self-exclusion period, your account cannot be used for any real-money gaming activity and bsok will not send promotional communications to your registered contact details. Full details of bsok's responsible gaming tools are available on our Responsible Gaming page.

8.3 bsok-Initiated Suspension or Closure

bsok reserves the right to suspend or permanently close any player account at its sole discretion, including but not limited to the following circumstances: suspected breach of these Terms; failure to complete identity verification within a specified period; receipt of a chargeback or payment dispute from your payment provider; suspected fraudulent activity; regulatory requirement; or any other reason that bsok reasonably determines makes continued operation of the account inappropriate. Where an account is closed by bsok for reasons other than breach of these Terms, bsok will refund the real-money balance to the player's registered payment method within ten business days.

8.4 Inactive Accounts

An account is considered inactive if there has been no login activity for a continuous period of 12 months. bsok will notify you by email prior to applying an inactivity status to your account. If an account remains inactive for 24 consecutive months, bsok reserves the right to close the account and transfer any remaining real-money balance to a regulated account in accordance with applicable laws. Bonus balances on inactive accounts will be forfeited after 12 months of inactivity.