Responsible Gaming at bsok
Play Smart. Stay in Control.

At bsok, responsible gaming is not a compliance checkbox — it is a core value woven into every aspect of how we operate. We believe that gambling should be an enjoyable form of entertainment, and that every player in Bangladesh deserves access to the tools, information, and support they need to stay in control of their gaming activity.

The bsok platform is designed with player welfare in mind from the ground up. Our responsible gaming programme includes real-time monitoring of player behaviour, proactive outreach to players showing signs of gambling-related distress, and a comprehensive suite of self-management tools that put control firmly in the hands of the player. We do not profit from problem gambling — a player experiencing harm is not a healthy customer, and protecting our players is both the right thing to do and fundamental to the long-term integrity of the bsok brand.

We encourage all players to read this page carefully, familiarise themselves with the tools available to them, and to reach out to our support team at any time if they feel their gambling behaviour is becoming a concern. Our support team is available around the clock and can be reached at [email protected].

Age Verification at Registration

Every new player who registers a bsok account is required to confirm that they are 18 years of age or older as part of the registration process. This declaration is a binding condition of account creation. bsok reserves the right to request documentary proof of age at any time during the account lifecycle. Acceptable documents include a Bangladesh National Identity Card (NID), a valid passport, or other government-issued photographic identification confirming date of birth.

KYC Age Verification

As part of our Know Your Customer (KYC) process, bsok verifies the age and identity of players before approving withdrawal requests and, in certain cases, before allowing continued deposit activity. Accounts that cannot provide satisfactory proof of age will be suspended and any funds held will be handled in accordance with our Terms and Conditions. We do not make exceptions to this policy under any circumstances.

Protecting Minors — Parental Guidance

If you share a device or internet connection with minors, we strongly recommend taking the following precautions to prevent underage access to the bsok platform:

• Never share your bsok account login credentials with anyone, including family members.
• Always log out of your bsok account when you are not actively using the platform.
• Consider enabling device-level parental control software to restrict access to gambling websites.
• Store any payment method credentials (bKash, Nagad, Rocket PIN codes) securely and separately from your device.
• If you suspect a minor has accessed your bsok account, contact [email protected] immediately for an emergency account lock.

Gambling becomes a problem when it starts to negatively affect your financial situation, relationships, mental health, or daily responsibilities. Unlike recreational gambling — where the activity stays within comfortable limits and remains fun — problem gambling is characterised by a loss of control over how much time and money is spent, and a compulsion to continue gambling despite negative consequences.

The following checklist outlines common warning signs of problem gambling. This list is not exhaustive, and if you have any concerns about your own gambling behaviour — even if only one or two of the signs apply — we encourage you to reach out to our responsible gaming team.

bsok provides a comprehensive set of responsible gaming tools that allow players to manage their gambling activity directly from their account. These tools are designed to be easy to use, immediately effective when activated, and — where they involve restrictions — difficult to reverse hastily, giving you time to reflect before lifting any limits you have set for yourself.

All responsible gaming tools can be accessed by contacting our support team at [email protected]. Where a tool involves reducing or removing a restriction (for example, increasing a deposit limit or ending a cooling-off period early), a mandatory 48-hour reflection period applies before the change takes effect.

Self-exclusion is bsok's most powerful responsible gaming tool. It is designed for players who recognise that they need a firm, enforced break from gambling — not just a voluntary cooling-off period that they could easily override. Once a self-exclusion is applied to a bsok account, the exclusion cannot be lifted during the chosen period, regardless of how the player feels at a later date.

Self-Exclusion Period Options

Players may choose from the following self-exclusion durations when requesting exclusion:

• 6 months — minimum exclusion period
• 12 months — recommended for players with moderate concerns
• 3 years — recommended for players with significant gambling-related harm
• Indefinite / Permanent — for players who wish to permanently close their bsok account

At the end of a 6-month, 12-month, or 3-year exclusion period, the account will not be automatically reinstated. Players must actively contact [email protected] to request reinstatement, and a mandatory 7-day cooling-off period will apply before access is restored. This delay is intentional — it ensures that the decision to return to gambling is deliberate and considered, not impulsive.

How to Request Self-Exclusion

Permanent Account Closure

If you wish to permanently close your bsok account without the option of reinstatement, you may request an indefinite self-exclusion. This is treated as a permanent account closure. Any balance remaining in your account at the time of closure will be returned to your registered payment method after identity verification. Account data will be retained in accordance with our legal obligations as described in our Privacy Policy.

One of the most effective ways to keep gambling within safe and enjoyable boundaries is to set firm deposit limits before you start playing. bsok's deposit limit system allows you to cap how much you can add to your account in any given 24-hour period, 7-day period, or 30-day calendar month. Once the limit is reached, no further deposit requests will be processed via bKash, Nagad, Rocket, Upay, or any other payment method until the period resets.

How Deposit Limits Work

Deposit limits are applied at the account level and affect all payment methods simultaneously. For example, if you set a weekly deposit limit of ৳5,000, your combined deposits via bKash, Nagad, Rocket, and any other payment method cannot exceed ৳5,000 in a rolling 7-day window. The limit counter resets automatically at the start of each new period.

Reducing a deposit limit takes effect immediately — you can always make your limits stricter without any delay. Increasing a deposit limit, however, requires a mandatory 48-hour waiting period before the increase takes effect. This asymmetry is intentional and is a core feature of responsible limit management: it prevents impulsive decisions to spend more during a losing session.

Recommended Deposit Limit Guidelines

Every player's financial situation is different, and bsok does not prescribe specific limit amounts. However, as a general responsible gaming guideline, we suggest that your total gambling budget — across all platforms and all forms of gambling — should not exceed 2% to 5% of your disposable monthly income (income remaining after essential expenses such as rent, food, utilities, and transport). Gambling should never be funded by loans, credit, borrowed money, or savings designated for essential needs.

If you are unsure what deposit limit is appropriate for your situation, our support team at [email protected] can discuss this with you confidentially.

bsok's responsible gaming support team is available around the clock. Whether you need to apply a deposit limit, request a cooling-off period, activate self-exclusion, or simply talk through concerns about your gambling behaviour, our team is ready to help. You do not need to be in crisis to reach out — early intervention is always better than waiting until the situation becomes more serious.

How to Contact bsok Responsible Gaming Support

Send an email to [email protected] with the subject line "Responsible Gaming Support". Include your registered email address and a brief description of what you need — whether that is setting a limit, requesting exclusion, or asking for guidance. Our team will respond within 2 hours during peak hours (8am–midnight BST, UTC+6) and within 4 hours overnight. All responsible gaming requests are handled as a priority over general account queries.

What to Expect When You Reach Out

When you contact bsok's responsible gaming team, you can expect a compassionate, non-judgmental response. Our team will not try to persuade you to continue gambling. If you ask for a deposit limit, we will set one. If you ask for exclusion, we will apply it immediately. If you are in distress, we will listen, provide information about our tools, and — if appropriate — signpost you to professional gambling support services. We are on your side.

Responsible Gaming for Bangladesh Players

bsok recognises that gambling-related harm can affect players across all of Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh. Cultural and social pressures can sometimes make it harder for players to seek help. At bsok, we want every player to know that their welfare is our priority, and that asking for help with gambling is a legitimate, respected, and supported action. All support interactions are treated with complete confidentiality.

Keeping gambling safe and enjoyable comes down to a set of straightforward habits and principles. The tips below are recommended for all bsok players — whether you are new to online gambling or a long-time player. Review them regularly, especially before depositing or starting a new session.